Privacy Policy

Last updated – 1st November, 2024.

At Talbot Chimneys (“we,” “us,” or “our”), accessible from https://talbotchimneys.ie, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services.

Please read this policy carefully. If you have any questions or concerns, feel free to contact us at info@talbotchimneys.ie.

1. Who We Are

We are based in Ireland and are responsible for any personal data collected via this website.

2. What Information We Collect

We may collect and process the following types of personal data:

  1. Contact Information:
    • Name, email address, phone number, and any other contact details you provide when filling out forms or contacting us directly.
  2. Website Usage Information:
    • IP address, browser type, operating system, device information, referring URLs, pages visited, and time spent on our website.
    • This may be collected through Google Analytics, which uses cookies to help analyze how users interact with the site.
  3. Communication Records:
    • Copies of any correspondence you send us via email or other contact methods.
  4. Other Voluntary Information:
    • Any additional information you choose to share with us (e.g., when requesting a quote or leaving a review).

We do not knowingly collect or process any sensitive personal data (e.g., health information) through our website.

3. How We Collect Your Data

We collect personal data in the following ways:

  • Directly from You: When you fill out our contact form, sign up for services, subscribe to our newsletter, or otherwise interact with us.
  • Automatically: When you visit our website, certain data (e.g., IP address and browsing patterns) is collected via cookies and similar technologies.

For more details on how we use cookies and other tracking technologies, please see our Cookie Policy.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

  1. Consent:
    • When you sign up for a newsletter or give us permission to send you marketing communications. You can withdraw this consent at any time.
  2. Contractual Necessity:
    • Where processing your data is necessary to perform a contract with you (e.g., to provide chimney services or respond to a quote request).
  3. Legitimate Interests:
    • For website analytics, improving our services, and responding to your inquiries, provided those interests are not overridden by your data protection rights.

5. How We Use Your Information

We may use your personal data for the following purposes:

  • To Provide Services: Process bookings, quotes, or other service requests, and communicate with you about your appointments or inquiries.
  • To Improve Our Website: Analyze trends and usage of our site so we can enhance user experience (e.g., through Google Analytics).
  • To Send Communications: If you have opted in, we may send you newsletters, promotional emails, or updates about our services.
  • To Maintain Security: Detect and prevent fraud, spam, abuse, or other security concerns.

6. Disclosure of Your Information

We do not sell or rent your personal data to third parties. However, we may share your data in limited circumstances:

  1. Service Providers and Partners:
    • With trusted providers who help us operate our business (e.g., web hosting, email service providers, analytics tools). They only process your data under our instructions.
  2. Legal Compliance:
    • If required by law, regulation, legal process, or governmental request.
  3. Business Transfers:
    • In connection with any merger, sale, or transfer of our business assets, provided that the receiving party agrees to protect your personal data in accordance with this policy.
  4. Marketing & Advertising Tools
    We use the Meta (Facebook) Pixel to help us understand how our advertising campaigns perform on Facebook and Instagram. If you have a Facebook account, Meta may link your visit to our site with other data it holds about you. For more information about how Facebook processes and protects personal data, please see Facebook’s Data Policy.

7. International Data Transfers

If we use service providers or partners located outside the European Economic Area (EEA)—for example, Google Analytics (where data might be transferred to the United States)—we ensure an adequate level of data protection is in place. This can involve using Standard Contractual Clauses or other recognized mechanisms that safeguard your personal data.

8. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:

  • Contact Form Submissions: Stored for up to [X months] after resolution of your query.
  • Analytics Data: Retained as per Google Analytics default retention settings (usually 14 months, unless configured otherwise).
  • Email Communications: Kept until no longer needed, unless you request deletion earlier.

Once the data is no longer needed for its initial purpose, it will be securely deleted or anonymized.

9. Your Data Protection Rights

Under GDPR, you have various rights in relation to your personal data, including:

  1. Right of Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Ask us to correct any inaccuracies in your data.
  3. Right to Erasure (“Right to be Forgotten”): Request that we delete your data under certain circumstances.
  4. Right to Restriction of Processing: Ask us to suspend the processing of your data.
  5. Right to Object: Object to certain processing based on legitimate interests or for direct marketing purposes.
  6. Right to Data Portability: Request to transfer your data to another provider in a commonly used format.
  7. Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@talbotchimneys.ie. We will respond to all legitimate requests within one month.

10. Security Measures

We use commercially reasonable safeguards to protect your personal data, including secure hosting environments, HTTPS encryption, and access controls. However, please note that no method of electronic storage or transmission over the internet is 100% secure.

11. Children’s Privacy

Our website and services are not directed toward individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child under 16 has provided us with personal data, please contact us so we can remove that data.

12. Complaints

If you have any concerns about our privacy practices, please contact us at info@talbotchimneys.ie. If you feel we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with the Irish Data Protection Commission or your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to periodically review this page for the latest information on our privacy practices.

14. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us at:

Talbot Chimneys
Email: info@talbotchimneys.ie
https://talbotchimneys.ie

This Privacy Policy is intended to comply with the EU General Data Protection Regulation (GDPR) and relevant Irish data protection laws.